Terms of service

OVERVIEW
This website is operated by Santoryu Resins. Throughout the site, the terms “we”, “us” and “our” refer to Santoryu Resins. Santoryu Resins offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Terms and Conditions"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 


SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Santoryu Resins, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Santoryu Resins and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@santoryuresinscollectors.com.
Our contact information is posted here.

SECTION 21 - DEFINITION OF WORDS USED IN THIS SECTION

Pre-order: refers to the purchase made by the customer regarding a product that has yet to be manufactured or is still in the manufacturing phase. This means that the product is not physically present in the warehouse and cannot be shipped until it is completed.

The estimated production times of a pre-order product are shown in the product sheet for information purposes only. Production times may vary from those indicated and compliance with this timing does not imply any constraint or responsibility on our part or that of the manufacturer.

In Stock Order: refers to the purchase relating to a product present in the warehouse and ready to be shipped. Some of these products may not be covered by the after-sales service provided by the manufacturer due to the unavailability of replacement parts.

Deposit: represents the partial sum paid by the buyer at the time of the order or pre-order of a specific product. The deposit is paid to guarantee the user the order of a piece from the production studio and is not linked to the immediate delivery of the product. The deposit represents a portion of the total price of the product and is not refundable in any case in the event of cancellation of the order or pre-order by the user.

Price: represents the total price of a specific product. Shipping costs are included in the price of the product for all countries in the European Union, the United States of America (except Alaska, Hawaii and Puerto Rico) and Australia, excluding remote locations. See the "Shipping" section for more information on which areas/zones are considered remote.

Product Description: refers to information about a product, including but not limited to the dimensions, materials, colors and other specific characteristics of that product.

Product(s): refers to physical goods that can be purchased on our website.

After-sales service: refers to the after-sales service that applies in the event that the purchased product arrives damaged.

SECTION 22 - TERMS OF SALE

When you place an order (including pre-orders) on our site, you confirm that you have read this "Terms and Conditions" section and accept them without reservations or conditions. As a user you are not entitled to request exceptions or specify conditions different from the aforementioned "Terms and Conditions".

When you place an order (including pre-orders) on our site, you declare that you are legally capable of entering into contracts under the law. Confirmation of the successful completion of the order is notified by email to the email address provided when registering on our site.

The order tracking code will be communicated subsequently by email to the email address provided by the customer when registering on our site. When you place an order (including pre-orders) on our site, you knowingly accept the waiting times necessary for the completion and delivery of your order. The production and release times of pre-order products must be considered approximate. The production times of pre-order products are exclusively dependent on the production studio and any delays on the same cannot be attributed to us. Any delay in production and delivery times cannot, under any circumstances, be considered a valid reason for canceling the order or pre-order.

Products purchased on our site (including pre-orders) cannot be replaced with other products, returned or refunded. When you pay the deposit for a pre-order product you purchase the right to reserve a piece of that product that will be produced specifically for you. For this reason, the amount paid is non-refundable as it is transferred to the manufacturer of the product to finance its production.

Unless otherwise specified, taxes, customs duties and customs clearance costs are the responsibility of the customer. 

SECTION 23 - PRICES AND SHIPPING COSTS

The prices of the products on our website may be subject to change without notice in the event of offers, sales or price changes by the supplier. The price of the product refers to the price indicated on our site on the date the order or pre-order is placed. All prices on our site are in euros (EUR - €).

For customers residing in the European Union (Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Australia, New Zealand, Russia, China, Malaysia, Singapore, Thailand, Philippines (only Manila) and Vietnam, excluding remote locations, shipping costs are included in the price of the product unless otherwise specified.

For Canada and Mexico, sea-shipping customs duties are included; however, additional shipping fees apply.

Check our Shipping Policy section.

SECTION 24 - INFORMATION ON THE PRODUCTS

The product sheet includes:
- Graphic representation (images and/or video) of the product 3D rendering or prototype.
- General characteristics such as size, scale, color variants or other information about the different versions available.
- Estimated completion release of the product, expressed in quarters: Q1 Q2 Q3 Q4.
- Quantity available for each version.
- Price for the different versions.

We assume no responsibility if the product information on our website is not accurate, complete or up-to-date. By accepting these "Terms and Conditions" you assume the responsibility to personally verify the product information provided by the manufacturer through official information sources.

The product information on our website is intended to be indicative only and may be subject to change by the manufacturer. We assume no obligation to update the product information on our website.

The quantities available for each product can be changed at any time without notice.

While we strive to keep the informaton on our website updated and correct, we do not garantee its completeness, accuracy, suitability or product availability. Any reliance on such information is therefore solely at your own risk.

By relying on the information on our website you accept the possibility that there may be differences regarding the characteristics of the final product (including, but not limited to colors, sizes, details of any kind of the final product).

The information in the product´s sheet may not be up-to-date, following changes by the production studio, and is provided for reference purposes only. By accepting our "Terms and Conditions" you declare that it is your personal responsibility to monitor, through official information sources, any changes made by the manufacturer during the production phase.

The products sold on our site are available in limited quantities. For each product on our site we will indicate the main characteristics, availability and price.

The digital images on the product sheet may differ from the finished product.

The colors displayed on the screen of your device may not be accurate. The graphic representations (images and videos) on our site are intended only as a reference and do not represent any guarantee on the characteristics of the finished product and have no contractual value.

By placing an order on our site the customer acknowledges and accepts that the purchase is based on the photos of the 3D digital rendering or a prototype and does not represent the finished product which therefore may differ in some way from the graphic representations present at the time of purchase due to its artisanal manufacturing. Each statue is handmade and should be considered unique.

The products are often available in different versions that may vary in size, colors or accessories. It is the customer's responsibility to select the desired version at the time of purchase. The customer can contact customer service if they realize that they have made a mistake in selecting the version. However, we do not guarantee the possibility of changing the version of the product once the order has been confirmed.

The boxes are to be considered exclusively as protection of the contents and therefore may present imperfections or be damaged during the shipping process.

We reserve the right to change the content and information on our site (including the information on the product sheets) at any time. By accepting our "Terms and Conditions" you declare that it is your personal responsibility to monitor the changes made on our site.

Given the information provided above, by placing a pre-order on our website, you are aware that you are paying a deposit for a product based on images of the 3D render/prototype that has not been made yet or is still going through the production phases. For the already mentioned reasons, the final product may then slightly differ from the image of the 3D render/prototype due to its artisanal production in the factory. Please, remember that each statue is unique and carefully crafted and painted by hand! We cannot, therefore, guarantee that the quality of any product purchased on our website will be free of imperfections and will fully meet your expectations!
 
In order to create a product that is as satisfying as possible for you and other collectors, manufacturers may make changes and improvements on the way that may extend the duration of production. For this reasons, the expected release date may be postponed even for some months. 

Statues can be available in different sizes, scales and versions: 

- Regular / Standard / Normal and similar: indicates the basic version of the product. 

- Deluxe / Exclusive / Ex / Premium and similar: indicates the most complete version of the product. 

- Scale depends on the dimensions of the product: 1/1, 1/4, 1/6, 1/8 etc. 

- Dimensions may vary: Small Version, Medium Version, Large Version, Extra Large Version. 

- The platform on which the statue is placed could be: P.o.P (Octagonal Base) or Special Base (like rocks, flames, sofa etc.) 
- May include exchangeable hands, head, clothes, weapons etc. 
- May include or not LED & Lights. 
- Gifts, bonus or gadgets may come for free together with the purchased product. 

The product´s box is numbered to ensure logistical tracking and is not to be considered a collector's item, but only to protect the product contained within.