FAQs -Shipping

Are shipping costs included in the final price?

The price you see includes the cost of the item, shipping costs, and customs duties for the European Union (Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Australia, New Zealand, Russia, China, Malaysia, Singapore, Thailand, Philippines (only Manila) and Vietnam, excluding remote locations.

Your order cost is final; no surprises or extras!

For Canada and Mexico, sea-shipping customs duties are included; however, additional shipping fees apply.

See our shipping policy for additional info.

What types of shipping methods can I chose?

When purchasing from the countries mentioned above, shipping via sea is covered in the cost (excluding remote areas, refer to details).

Sea Shipping with UPS/DPD courier: delivery time frame approximately 60-70 working days (occasional delays may occur).

An expedited air shipping option is provided for an additional fee upon request.

Air Freight (additional fees apply) via UPS/DPD/FEDEX Carrier with an average delivery time of 15-20 business days (possible delays).

Upon purchase, you accept waiting for the delivery time, which may be affected by logistical or customs delays.

If you live in a different country than those mentioned above you can still order from our website but additional fees apply and customs duties are not included in the statue's cost. In most of these cases the shipping method is via air express shipping.

Do you ship to my country?

Absolutely, we ship to every single country worldwide.

It is important to keep in mind that shipping costs and customs fees are included in the price only for destinations mentioned above, except for remote areas.

Please contact customer service for more information on shipping costs and customs fees for non-qualifying destinations.

For remote locations and destinations not covered above, we will inform you of any added costs before sending out your order.

Before finalizing your purchase, please reach out to us for an estimate of the additional costs.

Our team of experts is here to provide you with an accurate estimate of any additional costs before you make your final purchase.

How do I know if I live in a remote area?

Remote areas are defined as small islands, outlying areas, ski resorts, and villages. Customers residing in remote areas may be subjected to additional fees and experience longer shipping times due to the geographical distance.

Verify with shipping providers if the address is listed as a remote location. Every carrier has its unique list of these locations.

You may contact our customer service for assistance in determining the optimal shipping method to a remote address.

Where are your products shipped from?

Pre-Order and China Stock products are shipped from our China warehouse unless specified.

Please note that delivery times may vary depending on your location.

Why is my order taking so long to arrive?

Sea transit times are protracted and can be impacted by external variables beyond our control. Also, the customs clearance process is intricate and time-consuming.

Efforts are made to minimize wait times by expediting the shipping process. Our team works diligently to ensure that orders are processed and shipped in a timely manner.

Is my order trackable?

Once your order is complete, we will promptly ship it and provide you with the tracking code. Please note that it may take up to 15–20 days for the tracking number to appear as active in the system. However, by the time it becomes visible on the carrier’s website, your order will have already been shipped for several days.

Shipments from China become fully trackable only once they reach the destination country and customs clearance has been completed. Delivery times can vary depending on the destination and local customs regulations.

How can I track my order?

You can monitor your shipment via this link before it arrives in your destination country. Please note that the website is in Chinese and only shows departure and arrival details. Wait for customs clearance before tracking your package on your local carrier’s site.

You can track your shipment on any global tracker website such as:

Or on you local carrier's site:

  • For DPD use this link.
  • For UPS use this link.
  • For FEDEX use this link.

Rest assured that any lack of updates is due to the track updating after customs clearance.

Which address can I choose for delivery of my package?

Ensure the address chosen is suitable for package collection. Verify that the chosen address is accessible for delivery services.

It is advisable to manage the reception of the shipment by yourself. Ensure that you are present to receive the shipment in person.

In any circumstance, we shall not be liable for theft once the shipment is delivered. Customers are responsible for ensuring the safety and security of their delivered items.