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💬 We take pride in the satisfaction of our collectors and are committed to delivering exceptional quality and service.

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💱 All prices are stated in Euro (€) or in your local currency if available.

⏳ Once the statue is released, we kindly ask that the remaining balance be paid within 30 days.

❌ Deposits are non-refundable: Once received, your order is submitted for production, so review your order carefully before placing it.

✅ Shipping and customs fees are included in the price for:
EU, US, AUS, CA, UK, IRL, NZL, RU, CHN, MY, SGP, TH, VNM, PH (Manila), (excluding remote areas).

⚠️ For all other countries, shipping and/or customs fees are not included in the price.

➕ An additional fee will apply based on your destination country and the size and weight of the package.

🚚 Additional shipping fees may apply to remote areas or countries not covered by our free shipping policy

🛳️ Sea Shipping Included (standard)

✈️ Air Shipping Available Upon Request (additional cost)

📅 Release dates are estimates only and should not, under any circumstances, be considered binding or grounds for cancellation by the buyer.

⚠️ Delays in the production phase are the sole responsibility of the manufacturer and remain entirely beyond our control.
✅ By placing a pre-order, you expressly acknowledge and accept that production timelines may be subject to considerable changes and do not constitute a valid reason for cancellation or refund.

⏰ The 14-day right of withdrawal begins only after you receive the product. Pre-order cancellations are not accepted before the product is shipped.

📦 Customers cover return shipping and any customs duties or taxes when sending the product back to the original warehouse in China.

❌ Customized products requests (“Find my Statue”) and sale items cannot be returned.

✅ Return items in the same condition and packaging. You are responsible for any loss of value caused by handling beyond inspection.

📩 How to Return: Contact info@santoryuresinscollectors.com

💳 Refunds are issued to the original payment method within 14 days of receiving the returned goods. Store points cannot be refunded.